Shipping & Delivery Policy

Last updated July 2026.

SURJIT, INC, doing business as Arcade Liquor is a licensed California off-sale retailer (California Department of Alcoholic Beverage Control License No. 626708). We sell and ship alcoholic beverages only to adults aged 21 or older, and only within the State of California, as set out in Section 1 below. This Shipping & Delivery Policy explains where, how and when we ship, what it costs, and what happens in the rare case something goes wrong. By placing an order you agree to the terms below and to our Terms & Conditions.

1. Where we ship

We ship to residential and business addresses within the State of California only.

We do not ship outside California. Shipping alcohol across state lines requires separate state-by-state licensing and carrier authorisation that we do not currently hold, so we cannot accept orders for delivery to any other state. Orders with a non-California delivery address will be declined at checkout.

We are also unable to ship or deliver:

• To any address outside California;
• To P.O. boxes, APO/FPO addresses, parcel lockers, or freight forwarders;
• To any location where the receipt or delivery of alcohol is prohibited by state or local law (including areas with local restrictions on alcohol delivery);
• To college or university campuses, correctional facilities, or other premises that prohibit alcohol.

If we cannot lawfully ship to the address you provide, we will contact you and cancel and refund the order.

2. Age verification & adult signature

The sale and delivery of alcohol is strictly age-restricted. By ordering, you confirm that both you and the person receiving the order are 21 years of age or older.

• An adult aged 21 or older must be present to accept delivery and must provide a valid, unexpired government-issued photo ID (e.g., driver’s license, state ID, or passport).
• The carrier will compare the ID to the order and obtain an adult signature. Alcohol is never left unattended, and will not be released to anyone who appears to be under 21 without acceptable ID, or who appears intoxicated.
• If no eligible adult is available, the carrier will attempt redelivery. After failed attempts the order is returned to us (see Section 7).

3. Order processing & dispatch

Orders are reviewed for age and address eligibility and then prepared for dispatch. Our standard handling time is 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. You will receive an order confirmation by email immediately, and a dispatch confirmation when your order leaves us.

4. Delivery times & methods

Who delivers your order. Deliveries within the Los Angeles metropolitan area are made by our own staff in our own vehicles. Deliveries elsewhere in California are handled by licensed common carriers contracted by us, in every case using an age-verified, adult-signature service approved for the carriage of alcoholic beverages. The specific carrier handling your order, together with your tracking number, is named in the dispatch confirmation email we send when your order leaves us — so you always know who will be knocking before they arrive.

Estimated delivery times after dispatch:

• Los Angeles metro: approximately 1–2 business days;
• Elsewhere in California: approximately 2–5 business days.

Delivery estimates are provided in good faith but are not guaranteed. Actual times may vary due to carrier schedules, age-verification re-attempts, weather, holidays, and demand.

5. Shipping costs

• Flat-rate shipping: $14.99 per order anywhere in California.
• Free shipping on orders over $500 (before tax).

Applicable taxes are calculated and shown at checkout based on your delivery address. Any delivery surcharge, if applicable to your area, will also be shown before you pay.

6. Order tracking

When your order is dispatched you will receive an email with tracking details where available. You can also review your orders and their status at any time under My Account. If you have not received tracking within 2 business days of ordering, please contact us.

7. Delivery attempts, failed & refused deliveries

Because an adult signature is required, please ensure someone 21+ with ID will be available. If delivery cannot be completed:

• The carrier will typically attempt redelivery one or more times;
• If delivery is refused, repeatedly unsuccessful, or the recipient cannot provide valid ID, the order will be returned to us;
• Returned orders are refunded less the original and return delivery costs. See our Returns & Refund Policy.

8. Address accuracy & changes

You are responsible for providing a complete, accurate delivery address. We cannot redirect a package once dispatched. If an order is undeliverable because of an incorrect or incomplete address you provided, the failed-delivery terms in Section 7 apply. To change an address before dispatch, contact us immediately.

9. Packaging

Orders are packed protectively and discreetly to reduce the risk of breakage in transit. Bottles are cushioned and boxes are sealed; the exterior does not advertise the contents beyond any legally required labeling.

10. Lost, stolen, damaged or delayed packages

Because deliveries require an adult signature, lost or stolen packages are uncommon. If your tracking shows delivered but you have not received the order, or your order arrives damaged or significantly delayed, contact us within 7 days and we will investigate and make it right under our Returns & Refund Policy.

11. Weather, holidays & carrier delays

Severe weather, natural events, holidays and carrier capacity can delay delivery beyond our estimates. We are not liable for delays outside our reasonable control, but we will help you track and resolve any delayed order.

12. Regulated-product restrictions (summary)

As a licensed alcohol retailer, we must follow state and federal law. Summary of key restrictions: shipping within California only; 21+ with adult signature and valid ID; no P.O. boxes or forwarders; no delivery where prohibited by local law; no delivery to intoxicated persons. These rules exist for everyone’s safety and are non-negotiable.

13. Questions

For any delivery question, email support@arcadeliquor.com or call (323) 903-6569. Arcade Liquor, 4431 1/2 W Slauson Ave, Los Angeles, CA 90043. CA ABC License No. 626708.