Returns & Refund Policy

Last updated July 2026.

We want you to be delighted with every order. Because we sell alcoholic beverages, returns are restricted by law and for safety, so please read this policy carefully. It works together with our Shipping & Delivery Policy and Terms & Conditions.

1. Alcohol is final sale

For health, safety and legal reasons, and in line with California law, alcoholic beverages are final sale and cannot be returned, exchanged or refunded once delivered — except where the product arrives damaged, defective, or is not what you ordered, as described below. We cannot accept the return of alcohol for change of mind, and we cannot resell returned alcohol.

2. When you are eligible for a replacement or refund

You are eligible if your order:

• Arrives damaged or broken in transit;
• Is defective or spoiled (e.g., a faulty seal);
• Is the wrong item, wrong size, or otherwise not what you ordered;
• Is missing items that you paid for.

3. Non-returnable items

Except in the cases in Section 2, the following cannot be returned: opened alcohol; alcohol returned for change of mind; items damaged by misuse or improper storage after delivery; clearance or final-sale items marked as non-returnable; and gift cards.

4. How to report a problem

Contact us within 7 days of delivery with:

• Your order number;
• A description of the issue;
• Clear photos of the item(s) and the packaging (this helps us resolve it quickly and file any carrier claim).

Email support@arcadeliquor.com or call (323) 903-6569. Please keep the item and packaging until your claim is resolved.

5. What happens next

1. We review your report (usually within 1–2 business days).
2. For approved claims, we arrange a replacement (subject to availability) or a full refund, at your choice.
3. If we ask you to return an item, we will provide instructions; for damaged, defective or incorrect items we cover the return shipping cost — there is no cost to you.

6. Refunds

• Approved refunds are issued to your original payment method.
• Refunds are typically processed within 5–10 business days of approval; the time for funds to appear depends on your bank or card issuer.
• Original delivery charges are refunded for damaged, defective or incorrect orders. For other eligible cases, delivery charges may be non-refundable.

7. Replacements & exchanges

If you prefer a replacement and the item is in stock, we will dispatch it at no additional delivery cost. If the item is unavailable, we will offer an alternative or a full refund.

7a. Restocking fees & return shipping costs

We do not charge a restocking fee. There is no restocking fee, handling fee, or administrative charge on any return, replacement or cancellation.

Return shipping is free to you where the fault is ours. If an item arrives damaged, defective, incorrect, or is missing from your order, we cover the full cost of return or collection and you are not out of pocket. In the situations described in Section 9 (a delivery refused, or undeliverable because no adult 21+ with valid ID was available, or because the address you supplied was incorrect), the original and return delivery costs are deducted from your refund — those are the actual carriage costs already incurred, not a fee we add.

8. Cancelling an order

You may cancel for a full refund any time before your order is dispatched. Once dispatched, the rules above apply. To cancel, contact us as soon as possible with your order number.

9. Refused or undeliverable orders

If an order is returned to us because no adult (21+) with valid ID was available, delivery was refused, or the address you provided was incorrect, we will refund the order less the original and return delivery costs. See Section 7 of our Shipping & Delivery Policy.

10. Gifts

If you received an item as a gift and it qualifies under Section 2, contact us with the order details and we will arrange a replacement or store credit in line with this policy. The recipient must be 21+.

11. Contact & returns address

Email support@arcadeliquor.com · Call (323) 903-6569 · Returns address: Arcade Liquor, 4431 1/2 W Slauson Ave, Los Angeles, CA 90043. Please do not send returns without contacting us first. CA ABC License No. 626708.