Billing Policy

Last updated July 2026.

This Billing Policy explains how Arcade Liquor charges for orders, which payment methods we accept, and how billing matters are handled. It forms part of, and should be read together with, our Terms & Conditions and Privacy Policy. By placing an order you agree to this Billing Policy.

1. Currency

All prices are listed and charged in United States Dollars (USD).

2. Accepted payment methods & how your payment is processed

The payment methods available to you are shown on the checkout page before you confirm your order. We never collect or store your full card number on our servers.

Please read this before you pay. Card payments on this site are currently handled by our third-party payment provider PayGate.to, which appears at checkout as “Credit Card”. Because the payment is completed through that provider rather than entirely on this website:

• You may be redirected to the payment provider, or to one of its partner providers, to complete your payment;
• The provider may ask you to verify your identity before the payment can be completed;
• The provider may apply its own processing fees. The full amount you will be charged is shown by the provider before you confirm — if that amount is not what you expect, do not complete the payment;
• Once completed, a payment made through this provider may be final, and may not be reversible through your card issuer in the way an ordinary card payment would be.

None of this reduces your rights with us. If we cannot fulfil your order, or an item arrives damaged, defective, incorrect or missing, we will refund or replace it directly under our Returns & Refund Policy. If you would rather not pay through this provider, contact us at support@arcadeliquor.com or (323) 903-6569 before ordering and we will arrange an alternative.

3. When you are charged

Your payment is taken when you complete checkout. Where your payment is processed as a conventional card transaction, a pending authorization may appear on your account first, and the charge is captured when your order is accepted and prepared for dispatch. If we cannot fulfil all or part of your order, the unfulfilled amount will not be captured, or will be refunded to you.

4. Billing information & verification

You agree to provide a current, complete, and accurate billing name, address, and payment details, and to keep them up to date. Where your payment is processed as a conventional card transaction, we may apply address verification (AVS) and card security checks. Orders may be delayed or cancelled if billing details cannot be verified, if the billing and payment information do not match, or where we suspect fraud or unauthorized card use.

5. Sales tax, CRV & the total you pay

Applicable state and local sales taxes are calculated and added at checkout based on your delivery address, and are shown before you confirm payment.

California Redemption Value (CRV). Since 1 January 2024, California CRV applies to wine and distilled-spirits containers as well as other eligible beverage containers. The price shown on each product page already includes any applicable CRV. We do not add a separate container deposit, recycling fee, or handling charge at checkout.

No hidden charges. The only amounts added to the product price at checkout are sales tax and, where applicable, the shipping charge — and both are shown to you in full before you confirm and pay. There are no membership fees, subscriptions, auto-renewals, or surcharges of any kind.

6. Pricing & errors

Prices are subject to change without notice. In the rare event of a pricing or typographical error, we reserve the right to cancel or refuse any order placed at the incorrect price and to refund any amount already charged. See our Disclaimer.

7. Authorization holds

Where your payment is processed as a conventional card transaction, your bank may place a temporary authorization hold equal to the order total (or a small verification amount). This is not a second charge; holds are released by your bank, typically within a few business days, in line with their policies.

8. Failed or declined payments

If a payment is declined or reversed, your order will not be processed. You are responsible for ensuring sufficient funds and valid payment details. We are not liable for any bank fees you may incur as a result of a declined or re-attempted payment.

9. Refunds

Eligible refunds are issued to the original payment method. Refund eligibility, timing, and conditions are set out in our Returns & Refunds Policy. Refunds typically appear within 5–10 business days of being processed, depending on your bank or card issuer.

10. Billing disputes & chargebacks

If you believe you have been billed in error, please contact us first at support@arcadeliquor.com or (323) 903-6569 so we can resolve it quickly and refund you directly.

This matters more than usual here: depending on the payment provider used at checkout (see Section 2), a completed payment may not be reversible through your card issuer, so a chargeback may not be available to you. Contacting us directly is the fastest — and may be the only — route to a refund. We will always refund a payment we cannot fulfil.

Where a chargeback is raised, we reserve the right to dispute claims we believe to be invalid and to provide transaction, age-verification and delivery records as evidence.

11. Payment security

Payments are processed by PCI-DSS-compliant payment providers over an encrypted (SSL/TLS) connection. We do not store full card numbers on our servers. See our Privacy Policy for how we handle your data.

12. Contact

Questions about billing? Call (323) 903-6569 or email support@arcadeliquor.com.